Refund Policy

Effective date: 30 October 2026

FlipInk (flipink.app), operated by Xu Wang, an individual in China, sells downloadable digital art packs in PNG format (USD 4.99 per pack or USD 12.99 for the Complete Set). No subscriptions are sold on this website.

Summary

We offer a full refund within 14 days of purchase, no questions asked. This applies even if you have already downloaded the files. Once your refund is issued, please delete the downloaded files from your devices.

How to request

Email support@flipink.app within 14 days of your purchase. Please write from the email address used at checkout and include your order ID (or the email address used for the order).

Timing

We reply to your request within 2 business days and issue the refund through our checkout provider (Creem or Stripe) to your original payment method. Most banks take 5 to 10 business days to post the funds to your account.

After 14 days

Refund requests made more than 14 days after purchase are handled at our discretion. We generally grant exceptions for issues such as accidental duplicate purchases or files that do not open.

Faulty files

If any PNG file in your pack is corrupted, incomplete, or fails to open, let us know at support@flipink.app. We can send you a working replacement file or issue a refund.

Chargebacks

If you have an issue with your order or see an unexpected charge, please contact us before opening a chargeback with your bank. Contacting us directly is the fastest way to get your money back.

App Store purchases

This policy covers orders placed on flipink.app. Purchases made inside the MyScreen Neo iOS app, if any, are billed and handled by Apple under Apple's refund rules. Please request those refunds directly through Apple.

Contact

For refund requests or questions about your order, contact Xu Wang at support@flipink.app.