Privacy Policy

Effective date: 30 October 2026

Who we are

This Privacy Policy covers the FlipInk website at flipink.app and purchases made through it. The data controller is Xu Wang, an individual based in China. You can reach us at support@flipink.app.

Our companion iOS app, MyScreen Neo, has its own separate privacy policy linked on its App Store page.

What we collect

flipink.app is a static website. It sets no cookies and uses no analytics or advertising trackers. Depending on how you interact with us, the following data is processed:

• Technical request data: When you visit the site, our hosting provider processes your IP address and browser type to deliver pages and protect the site from abuse.
• Purchase data: When you buy a product, checkout is handled by a third-party provider (Creem as Merchant of Record, or Stripe). They collect your name, email address, billing country, and payment details. We receive your name, email address, country, the items bought, and the order ID. We never receive or store your full payment card numbers.
• Support emails: If you email us, we receive and keep your email address and the content of your message.

How we use it

We use your personal data only to:

• Deliver and secure the flipink.app website.
• Fulfil your purchases, send order confirmations, and handle refunds.
• Comply with tax and accounting obligations.
• Reply to your support questions and requests.

We do not sell your personal data.

Who we share it with

We rely on the following service providers to run our website and process orders:

• Cloudflare: Hosts flipink.app via Cloudflare Pages and processes technical request data (such as IP address and browser type) to deliver and protect the site.
• Creem: Acts as Merchant of Record for checkouts it processes, handling payment, billing, and tax compliance.
• Stripe: Processes payments and checkout information where applicable.

Each provider processes data under its own privacy terms and security controls. We do not share your personal data with any other third parties unless required by law.

International transfers

Because the data controller is based in China and our service providers (Cloudflare, Creem, and Stripe) operate globally, your information may be processed in China, the United States, or other countries outside your home jurisdiction. We rely on established infrastructure and payment providers that use standard legal and technical safeguards to protect data across borders.

Retention

• Order records: Kept for as long as needed for tax, accounting, and refund purposes, for up to 7 years.
• Support emails: Kept for up to 2 years after your inquiry is resolved, then deleted.

Your rights

You can ask to access, correct, or delete the personal data we hold about you at any time. To make a request, email support@flipink.app from the address associated with your order or inquiry. We will reply within 30 days. We may need to retain certain order records where required for legal, tax, or accounting obligations.

Children

flipink.app and our products are not directed at children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, please contact us so we can delete it.

Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

For any privacy questions or data requests, contact Xu Wang at support@flipink.app.